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A Fatal Trap on LinkedIn

One of the most important things to your success on LinkedIn in is how you are perceived by others. Each time you change in any way your perception from “networker” or “invaluable resource” to “salesperson” or “business person seeking business” you begin to reduce or close your access to the spheres of influence of others.

If you start a communication cycle with one of your connections by telling who you are and what you do you will immediately start to close down the communication. You will make this even worse if you add the “selling phrase” “Let me know if you have questions or need these services.” or something to that effect.

However, even if you keep your message informative and don’t ask for anything, sending your resume in any form will put you in the light of a “prospector.” Each time you do this you will change, even if ever so slightly your image as an invaluable resource.

Ask yourself this question. If someone sends you in their first email communication a complete list of all of their products or services, would you be inclined to respond? You probably wouldn’t respond, unless you absolutely needed what they were offering.

That may not sound too bad. If you send out emails re your services only a couple of people are going to respond any way. No harm no foul, right? Wrong.

What has happened here is that you have missed the opportunity to get to know this other person and become of some value to them. This is the only way they’re really going to get to know you and the best way to get them to seek out more information in your profile or your website.

Not only that, but since you have “prospected” this person they are not likely to even consider giving you a name or engaging you with one of their connections. They don’t want to be responsible for sending a salesperson calling.

In fact, when you realize what the message is about you may not even read it, you may simply delete it. If you happen to be out of sorts that day and don’t like SPAM anyway, you might end up reporting it as SPAM or an advertisement.

Avoiding this Trap

The best way to avoid this trap is to always send messages that start by offering value to the other person. Offering value can easily lead to an invitation to talk about how you can help each other. And those are the conversations that build relationships and put you in a position to get business.

Allow the conversation about what you do to be at least initiated by the other person – then you have permission to talk about what you do. There are of course back door ways to get someone to ask about your products or services without prospecting.

From Flyn

Please comment on this post if you have any ideas questions, like it, or hate it. I would also appreciate any social media sharing you might do. The icons below will allow you to DIGG, MIX, Tweet or whatever very easily. Thanks for your support.

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A Fatal Trap on LinkedIn - ( 31 Comments » )

Richard Nolan @ 9:59 am November 17, 2009

Great post Flyn. Looks like the take up of LinkedIn is gaining momentum here in the UK and if everyone adhered to this etiquette them I’m sure it would be much faster.

Looking forward to hearing more.

Thanks
Richard

Gerry Poe @ 10:06 am November 17, 2009

Good thinking, what seems to be at fault is the “presumption” that someone wants our information. When they may only be looky-loos and window shopping?

Lynn Harrison @ 11:49 am November 17, 2009

yes – You should always keep the mindset that LinkedIn or any social media is about building relationships first and foremost. Let any commercial relationship happen as a natural progression from a personal relationship that reveals a commercial synergy.
Lynn Harrison’s last blog ..What is Web 3.0? My ComLuv Profile

Bernadette Murphy @ 11:58 am November 17, 2009

I found this very informative and you are so right..Thank you.

Mark Addison @ 12:42 pm November 17, 2009

Really good advice Flyn – oh for the gift of seeing ourselves as other see us!

Thanks

Simon Carter @ 12:45 am November 18, 2009

This is good stuff Flyn and something that any consultant should be aware of. When times get tough people often forget the basics in in desperation though. People need reinforcement of their basic communication techniques and this is the way to go.

Sergey @ 8:36 am November 18, 2009

Dear Flyn,

Thank you for your meaningful and educative guide, it should be like a desk-book for anyone who using LinkedIn both personally and professionally, however I think Linkedin is a professional platform indeed, so to maintain the rules of business etiquette is an obligation for absolutely all people there. The politeness and professionalism is a key factor to achieve success in our highly-connected world!

Thank you again!

Best wishes from Kiev!

Robert zum Tobel @ 11:32 am November 18, 2009

Flyn,

as always it is a pleasure to read your blog.
Based on daily experience, I only can totally agree on your analysis.
I am looking forward reading more.

Best regards Robert
Robert zum Tobel’s last blog ..We need to assist politics, but who assists us… My ComLuv Profile

Rich Young @ 12:02 pm November 18, 2009

I enjoyed reading your post and I think you are right on. I am relatively new at Linkedin and Twitter but what you had to say made good sense to me.

Zoltan Puskas @ 3:47 pm November 18, 2009

Good advice Flyn. By “offering value” we also show respect for that person and their time.

Ty Estes @ 4:48 pm November 18, 2009

Appreciated the info. Do you have any suggestions as an introduction that builds value?

Robert Milstein @ 10:34 am November 20, 2009

So true. I have already decided not to network with a few connections because the first thing out of the box was what there desire to cash in on a connection. I always use the add value first approach.

Aamer Trambu @ 8:37 pm November 20, 2009

Hey Flyn,
Thats some simple but very useful advice there.
THanks. Love the ideas you share

Marta Gherardi @ 10:44 pm November 20, 2009

This is an excellent comment and one that everyone should adhere to. We must also utilize our participation in Industry groups to post helpful information and not use it for a political or personal gain. When you participate in groups or Association posting and represent a Corporation (not your own)it is also helpful to include a disclaimer such ar this one: “The views expressed on this website/blog are mine alone and do not necessarily reflect the views of my employer.”

Flyn @ 8:25 am November 21, 2009

Robert…

I would just warn you not to make the mistake of disconnecting. If someone is a jerk and sends you tons of SPAM, then by all means report them and disconnect.

But disconnecting is really cutting off your nose to spite your face.

These connections expand your network and thus your visibility and accessibility on LinkedIn and that has tremendous value even if you never communicate with the original connection.

uberVU - social comments @ 8:00 pm November 21, 2009

Social comments and analytics for this post…

This post was mentioned on Twitter by eloyhuitron: Interesting article on how not to network: A Fatal Trap on LinkedIn http://bit.ly/24iaAL...

Rose Mazzone @ 8:21 pm November 21, 2009

Thank you for a great article- I started to get solicitations a couple of days after I opened a linkedin account and I found it annoying.

Rakesh Sud @ 9:22 am November 23, 2009

All the answers here are politically connect.

Information does not kill anyone. While spam is taking it too far anything short of it is allowing teh recepient some more information whenever he wants top take a decision.

In that context treat the information being dumped on you as a possible resource which may be useful someday rather then garbage.

Rob Barrett @ 6:32 pm November 23, 2009

Flynn,
Thank you for your post…..it serves as a great reminder that most people appreciate and recognize when assistance is provided in a “helpful and unselfish manner…..who doesn’t want to build a reationship and work with someone like that?!

Flyn @ 8:28 pm November 23, 2009

Rakesh…

If you search this blog you will find an article that tells you to do just that, use negative communications to create positive results.

You may very well be correct in that information doesn’t kill anyone. However, SPAM is SPAM. and when you get such a message after sifting through dozens of others you are more likely to be irritated that anything else. Irritating others is not a sound approach on a networking site. Your comment misses the point — LinkedIn is a networking site and if you wish to be successful you need to take a networking tact to communicating with others.

Angella Raisian @ 10:29 am November 24, 2009

So true. From reading your article, I realize I’ve been guilty of “selling” and spamming in the past. Thank you for clarifying the networking “rules”.

Angella
Angella Raisian’s last blog ..What Does Buying a Home “As is” Really Mean?? My ComLuv Profile

michael Grove @ 1:49 pm November 30, 2009

I agree impression management is job1 on a social networking site.How to handle your anxiety about wanting to connect and prosper so you can patiently add value to your group is the challenge to be faced.

nick schklair @ 12:39 pm December 1, 2009

I think this is super helpful. I am really trying to figure how to work in this media. It many ways, it’s similar to going to a chamber of commerce event. Obviously, I would be turned off the first time I meet someone and he’s trying to sell me something. Obviously, the relationship is the key and nurturing it will bring results.

Iris @ 3:06 pm December 6, 2009

thank you very good information

Tina Norris Fields @ 9:48 am December 7, 2009

Agreed! Your point is well stated. It seems like simple courtesy to me. I’m glad to see that courtesy is still considered part of good “netiquette.”

Malcolm Bugler @ 1:03 am December 12, 2009

Flyn,

Wonderful post and very illuminating. Boy have I been guilty of this one! It is so easy to fall into this trap in networking. I am truly grateful for your tact and insight.

Malcolm

ALLAN TIDWELL @ 12:07 pm December 14, 2009

Flyn seems to me your article A Fatal Trap on Linkedin is nothing more than selling. You are using a verbal compilation in order to let people know who you are. It makes no difference if you are selling a product or an image.

• Example…. This article was submitted on November 17, 2009 at 09:47 AM PST
• By Flyn Penoyer, LinkedIn Guru and Networking expert – Allow me help. Learn how to reduce your marketing costs while increasing revenues.

If some one contacts me with information about what they do and offers me a service it is called marketing. It is just a different approach than you choose to take. No more or less offensive than your approach.

If they continue to send message after message then it is spam.

Communication is nothing more than selling. And all of us selling should try to always use a value added approach to dealing with our customers and contacts.

Flyn @ 1:56 pm December 14, 2009

Allan…

Thank you for your very interesting comments and perspective. Let me see if I can respond.

First of all let me say that seeing my profile header headline by itself in the context of this discussion leads me to believe that I should make an adjustment to the second sentence. It was originally intended to lead people to some free information on how to be more effective with one’s marketing efforts on the web.

Second, a profile is a “resume” and there is no way around that. As a resume it should put forth information that would hopefully get people to engage you as a job candidate or vendor of some sort. So is there “selling” in one’s profile, yes if for no other reason than its nature.

Third, I would agree with the statement “If some one contacts me with information about what they do and offers me a service it is called marketing.” but not on LinkedIn. LinkedIn is a “networking site” and many people, no mater what definition we agree to will see such a message as SPAM. A message that forthrightly presents one products and services may be appropriate elsewhere but it will not be well received on LinkedIn and if you send enough of them you will get both complaints and probably tagged for SPAM. If you read the User Agreement they make it clear this is not desired.

Fourth and possibly the most important point. As a networking site you want to increase both your exposure and accessibility in order to increase your opportunities. When you send such a message you can almost be assured that you lose access to the recipient’s network — he or she will not promote or pass you to others they know — as no one wants to send a salesperson (except in very specific circumstances) to their contacts.

Because you have not started the relationship with an offer of value you will be perceived in a totally different way. Let’s say for example the person you sent this to was not yet connected (1st level). How likely do you think the would be to respond with an invitation? I don’t believe they would be very likely at all. However, if I send someone a note with some suggestions to improve their profile or website they will frequently ask me to connect. And they are very likely if asked to refer me to others.

It is in fact a very subtle line, but crossing makes you a prospector and closes off opportunities. Though you are correct, the workability of your method will be far less than the other way around.

I would welcome your comments.

Andy Hatcher @ 10:32 pm December 14, 2009

Hi Flyn

I would just like to say that I find Linkedin a great place to not only network internally but also to provide a place of testimonials to the outside world. Having not been on it long I need all the help I can get and am so please to have your resources at hand.

Best regards

Andy

Bill Davis @ 6:42 pm December 15, 2009

Good thoughts. I hadn’t stopped to consider this effect
Thanks

Linda Hayes @ 7:17 am December 17, 2009

Hi Flyn. OH boy! Your comments are so true. I have learned people want to get to know you, like you and then trust you before being dumped on with any sales line. I have only been on Linkedin for 2 days so I am still learning my way around the site. I WOULD appreciate any info on how to make people aware of what I have to offer WITHOUT anyone seeing it as me trying to sell to them. Thank you for your valuable input. Have a wonderful Christmas.

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